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Terms & Conditions

Payment Terms

Orders for courseware are accepted in the currency of GB Pounds (£).

An invoice is raised at the time of goods being despatched. You then have a period of thirty days to make payment by cheque or credit card via PayPal.


If you are planning to buy multiple courses you may bid your own price. As long as it is a reasonable bid we will accept it and your order will be processed. For example - "I bid £150 for 6 Office 2003 courses". This will be accepted as a reasonable bid against the normal price of £210 for six individual courses.

Licence Terms

Can I?

Print any number of hard copies courseware yes
Print hard copies for an unrestricted time courseware can be used
Give hard copies to students/staff/delegates courseware can be used
Sell hard copies courseware can't be used
Sell electronic copies courseware can't be used
Store the courses on more than one computer courseware can be used
Store the courses at more than one site courseware can be used
Edit the courses courseware can be used
Merge and mix the courses courseware can be used
Add my company contact information courseware can be used
Add formats and style to the courses courseware yes

Resale prohibition

The courseware supplied is restricted mainly by the resale prohibition.

You must not resell the courseware in hard copy or electronic format. The reason for this is that if you did you would effectively be in competition with us using our own courseware.

In legal terms, we remain the owner of the copyright of the courseware and even though you may edit it, add your style and merge courses, it does not legally become yours to sell.

The intended purpose of the courseware is to provide you with training material for your staff, students or delegates. To that end, you may print hard copies as required and use them for on screen or intranet display in connection with training.

Courseware Accuracy and Quality

We aim to provide affordable, error free courseware. Our prices are very low and we are very flexible on licensing conditions. For example, we do not even ask you to retain our copyright details in the courseware. You can brand it as yours. In return, please help us to maintain our position as a low priced supplier of good quality courseware by abiding by the following terms and conditions which apply to all sales: We are constantly striving to improve our courseware with updates and, where necessary, corrections. We ask our customers to bear in mind that we produce IT training courseware, not reference manuals. Also, we ask our customers to bear in mind that our courseware is fully editable. Errors may occur in places in our massive range of IT courseware. If the error is minor, like a typo, you can correct it in the course manual, but please do tell us so that we may correct our copy too for our existing and future customers. If you find a technical error or exercise data file error, we pledge to correct the error as quickly as possible after you notify us and then return the corrected version to you, free of charge.

Quality Control / Terms of Sale / After Sales Service and Support

Our Entire Library package contains some 15,000 files. Our low-priced YouTrainIT package contains some 3000 files. It is guaranteed that there will be some typos in such a large number of files. But they have all been proof read at least once each and passed our quality control. Also, all our courses are used worldwide in classrooms and training centres every day. We try to produce perfect course manuals that are totally acceptable in English, American, Canadian and ‘International’ English and we usually succeed. Refunds policy Please be aware that what you are purchasing is a licence to use the courseware. If you lose the courseware that is no problem, you are entitled to receive another copy because you still own your courseware licence. But the way you use the courseware and the restrictions regarding refunds apply on a licence basis. For a full copy of our terms and conditions, please ask. Refunds will be given at the discretion of the management. However, once courseware has been used we are unable to give a refund due to our basic licensing rules. By ‘used’ we mean the following – opening the courseware in editable format, copying the courseware onto other media (drives, CDs), printing the courseware. Where customers download courseware, receive it in emails, or run a CD that constitutes ‘use/used’.

All trademarks used on this site are that of the original owner and in no way associated with IconWorks or The Courseware Shop.

Customer Care

We like to keep customers happy. Where there is a problem, please do alert us immediately and we will try to rectify as quickly and comprehensively as possible. If there is a problem in a course manual or a typo or any other error, please tell us and we will rectify it as quickly as we can. It is in our interest to constantly strive for perfection in our courseware.

Courseware Satisfaction Pledge

If you purchase a course from us and you are not totally happy with all its content for any reason, we will offer you any other additional course from our available courses list free of charge. Where customers purchase multiples this offer is multiplied appropriately.

Delivery of Courseware

To all our valued customers, we emphasise that what you purchase from us is a licence to use our courseware. If you lose any courseware we send to you or it becomes corrupted or attacked by viruses in your systems, simply ask us to send it again. This is free where we can email the courseware to you but if it has to be sent on CD we make a charge of 10 GBP for each CD we send to cover media supply and postage and packing. In our despatch, to the best of our knowledge, courseware is sent out error and virus free and in a usable format. If you do not receive the courseware you purchased a licence to use, please notify us as soon as possible for resending.